0432 627 786
Monday to Friday, 8:00am - 5:00pm, Weekends by arrangement
info@littleluxeevents.com.au

Frequently Asked Questions

Who are Little Luxe Events?

We are a prop hire business that offers individual or themed packages for DIY party setups or stylists wishing to use our hire props across Sydney.

Do you offer any styling or setup services?

On most occasions, we deliver your items to a secure location allowing your stylist or yourself to arrange hired props as you please. We do not offer any styling services at this stage, however, can suggest positioning of hire items for your event, or you are welcome to use our inspirational photos for reference.

What kind of events are your props suitable for?

Any event is a great reason to hire props! From bridal showers, milestone birthdays, baby showers, first birthdays, themed parties, photo shoots, corporate dinners – you name it and we can help.

Do I have to be there when the items are delivered?

No, as long as you have someone else there to sign off that we have delivered items.

Do you offer delivery?

Yes, we deliver across Sydney for an additional fee.

Is delivery fee included in the hire fee?

No. The delivery fee is an additional cost that varies depending on each individual order. The fee is determined by the items and quantities on the order, the delivery location, access and the dates and times of the event.

What time will my delivery be?

Delivery time is confirmed 48 hours prior to event booking.

Can I pick up hired items?

Yes, however, we only offer pick up on selected items. These items must be returned within 24 hours of booking. Please contact us for more information on pick up items.

Is there a minimum order?

Yes. Little Luxe Events has a minimum order of $100.
We offer non-minimum hire on smaller items such as cake stands however they are pick up only, so please contact us for further information on these items.

How do I clean the cake stands?

They need to be wiped down with a wet, clean cloth and no chemicals to be used on them. Please do NOT submerge in water.

How do I secure my booking?

We require a 50% deposit paid within 7 days from initial invoice issue date. Deposits are non-refundable.

What if you don’t have something we want?

We are a growing business and are constantly sourcing new prop hire. Please let us know if there is something in particular you are looking for and time permitting, we’ll do our best to get it for you. Any ideas or feedback you may have will be much appreciated.

What is your cancellation policy?

Cancellations must be made in writing, via email, to info@littleluxeevents.com.au

 For prop hire, the following cancellation terms apply;

  • Cancellation notice in excess of 14 days prior to the hire date is required.
  • If the booking is cancelled in excess of 14 days prior to the hire date, the Hirer will be issued a full refund of any monies paid.
  • If the booking is cancelled within 14 days of the hire date, then all monies paid will be forfeited. 
Do you have insurance?

Yes, Little Luxe Events is covered for public liability insurance.

What is the hire period?

The prices shown on our website are based on our 1 day hire rate. You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.

What forms of payment do you accept?

We accept Direct Deposit, Cash and Credit Card (fees apply). All payment methods and bank account details will be listed on your invoice.  

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